Privacy Policy

A. Information you provide

We may collect information you provide when you call, communicate with us, or request service, including:

• Full name, telephone number, ZIP code, city or general service location.
• Property address if requested later in the service process.
• Requested septic service, emergency status, description of the problem, and preferred timing.
• Communications with Hill Country Septic Pros and other information you voluntarily supply.

Do not submit Social Security numbers, financial-account credentials, medical information, or other unnecessary sensitive information through the service-request form.

B. Information collected automatically

We may automatically collect IP address, browser and device information, operating system, referring page, pages visited, activity date and time, approximate location inferred from IP address, interactions with buttons, forms and navigation, UTM campaign parameters, cookie or similar-technology identifiers, and website performance and error information.

C. Calls and communications

When permitted by law, calls may be monitored or recorded for quality assurance, service coordination, fraud prevention, dispute resolution, and training. When call recording is enabled, callers will receive notice at the beginning of the call. You may choose not to continue a recorded call and may instead use another available contact method.

We may use information to:

• Receive and process septic-service requests and determine whether service may be available in your area.
• Communicate about a specific request and share it with one independent local service professional.
• Support scheduling and follow-up and respond to questions or complaints.
• Operate and improve the website and understand site usage and campaign performance.
• Prevent fraud, spam, and misuse; maintain security; and comply with legal obligations.
• Establish, exercise, or defend legal claims and enforce the Terms of Use.

A. Independent service professionals

When you request septic service, we may disclose the information needed to respond to your request—including your name, telephone number, location, requested service, emergency status, and description of the issue—to one independent local septic professional serving the relevant area.

The service professional uses this information to contact you, assess availability, discuss the requested work, provide an estimate, or arrange service. The professional is an independent business and is responsible for its own privacy, communications, licensing, insurance, pricing, workmanship, warranties, and service practices.

B. Technology and operational vendors

We may disclose information to vendors supporting hosting, database storage, form processing, call tracking, telephone routing, email or SMS delivery, analytics, security, error monitoring, and customer-support systems. They receive information only as reasonably necessary to provide their services, subject to applicable contractual or legal restrictions.

C. Legal and safety disclosures

We may disclose information to comply with law, subpoena, court order, or a valid governmental request; protect rights, property, or safety; investigate suspected fraud, abuse, or security incidents; enforce agreements; or address actual or threatened legal claims.

D. Business transactions

Information may be transferred as part of a merger, acquisition, financing, reorganization, bankruptcy, or sale of all or part of the business, subject to applicable law.

E. No monetary sale of personal information

We do not sell personal information for money. We do disclose service-request information to an independent professional for the purpose of responding to the service requested by the consumer. We may also use analytics and advertising technologies as described in this policy.

When you provide a telephone number and submit a service request, you authorize Hill Country Septic Pros and the independent service professional responding to that request to contact you at the number provided about that specific request. Contact may occur by telephone call or text message.

Consent to receive communications is not a condition of purchasing any service. Message and data rates may apply. Message frequency varies based on the request.

You may revoke consent to text messages by replying STOP. You may request that calls stop by telling the caller, contacting us at goudarllc@gmail.com, or using any other reasonable method. A request to stop marketing communications does not prevent necessary non-marketing communications about a transaction or service you requested, to the extent permitted by law.

We may use essential and preference cookies, analytics technologies, attribution and UTM information, fraud-prevention technologies, and performance monitoring. You may manage cookies through browser controls, but disabling essential technologies may affect functionality.

We retain personal information only for as long as reasonably necessary to process service requests, maintain business and tax records, resolve disputes, prevent fraud, enforce agreements, comply with legal obligations, and support legitimate operational needs. Retention periods vary depending on the type of information and the reason it was collected.

When information is no longer reasonably necessary, we may delete, de-identify, or aggregate it, subject to applicable law and backup-retention practices.

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no website, network, transmission, or storage system can be guaranteed to be completely secure. You provide information through the website at your own risk.

Depending on applicable law, you may request confirmation of whether personal data is processed, access, correction, deletion, a portable copy, or opt out of targeted advertising, a qualifying sale, or qualifying profiling. You may also appeal a denied request.

To submit a request, email goudarllc@gmail.com with the subject line “Privacy Request.” Describe the request and provide enough information for us to reasonably verify your identity. We may request additional verification. Authorized agents may submit requests where permitted by law and may be required to provide proof of authorization.

If we deny a privacy request, you may appeal by replying to the decision or emailing goudarllc@gmail.com with the subject line “Privacy Appeal.” We will respond within the period required by applicable law and will not unlawfully discriminate against consumers for exercising applicable privacy rights.

The website may link to third-party sites, and independent professionals have their own practices. We do not control every third party’s privacy practices. Review the provider’s terms, estimate, privacy practices, and service documents before authorizing work.

The website is intended for adults requesting property-related services. We do not knowingly collect personal information from children under 13. If you believe a child has submitted personal information, contact goudarllc@gmail.com so we can review and, where appropriate, delete it.

We may update this policy and will revise the effective date when we do. Material changes may be communicated through the website or other appropriate means.